(403) 383-2585
Why do you ask me for my Xactimate ID and Password?
We ask for that information so we can access assignments and other pieces of your information such as Company Logo's, opening statements and any other information that you and your company may use on each estimate. By having access we can do everything right on your system which helps speed up the process. This information is optional and not required to be provided.
I want to add more equipment in the equipment list but there aren't enough spots?
Simply click on "Add Equipment" and an additional list will be added.
Why are there two different options for Content Manipulation?
Depending on your client's request, they may want you to invoice for Content Manipulation by the hour or by the room. This can also change depending on whether it is an emergency or a reconstruction file. Often "per hour" is acceptable during the emergency but not on the reconstruction portion of the loss and your client will want you to do a "per room' charge for that portion of the loss.
On the Emergency and Reconstruction - Per Room sheets, how to I add another room?
Simply click on "Add Room" and an additional list will be added.
The material item that I want to enter information on isn't listed an option. What do I do?
Believe it or not, this is by design. Fair-Line's Specialists have been doing this for a long time, we have systems in place behind the scenes that ensure that the "regular things" get added in without you having to tell us. For example, we know that if you are replacing drywall that it will need to be painted. Thus, we don't put painting on the list of things for you to tell us to add to the estimate because we already know. However, if there is something out of the ordinary that you don't typically see on a loss, let us know in the notes section (like double layer drywall or insulation in the interior walls). If we see become a common item we will add it on the next update.
The material amount that I want to enter isn't listed as an option. What do I do?
Using either the percentage amount or the Sq.ft. / Ln.ft. amounts should get you to where you need to be most of the time. However, if we have missed something please put it in the notes section of the form and we will make sure that we try and make the change to the form for the next time you use it.
Why does Fair-Line use percentages for some of the measurement options?
We offer this because it is a simple and effective way of measuring without getting too detailed. You already need to measure the room for dimensions. This, along with your photos and the percentage you enter, will give Fair-Line enough information to accurately determine what was removed/needs to be replaced. Note, there is also a percentages "cheat sheet" under "?" on all of the forms so you don't have to try and figure out what a 2 foot cut out is on one wall only, we give you the numbers. You will also see the most common percentages used at the top of the drop down list so you don't have to go hunting.
Why don't the forms include a "sketch option"?
We are continuing to try and work on this and we will add it to our forms once we have sketch option that works and makes sense. We have been looking at different sketch options that would be practical to add to our systems. Unfortunately we have not found a system that works as good and as efficiently as simply drawing the sketch and taking a photo of it. If you have seen one and/or have any thoughts on this we would welcome any thoughts on the matter.
What are the Exclusive "Macro Forms" that Fair-Line offers and how do they work?
The Macro Forms on both the Emergency/Reconstruction Form and the stand alone Reconstruction Form are designed for larger losses and/or where the same thing has happened in a number of rooms. They are part of every form you fill out but are there to be used only when you need them. If you have a smaller loss and/or don't require them for the scope you are doing you can simply "skip that page". With respect to using the Macro Forms, the easiest way to think about them is to work backwards. On normal claim, typically, you will take your measurements and then make of a long list of things that need to be removed/repaired. Macro's work backwards, when you are in a area or room that has been heavily affected, think about what can be saved, versus what needs to be replaced. For example, if you had a large sewer back up that affected 8 rooms in a basement and all of the rooms were remediated at the 2 foot and down level, then that's all Fair-Line needs to know. Simply sketch the rooms, select what rooms were affected, then select the height/amount of the area/room(s) removed/being repaired and that's it. Fair-Line will do the rest. Note that under the "?" on the macro forms is a LIST OF WHAT IS INCLUDED IN THE MACRO FOR BOTH EMERGENCY AND RECONSTRUCTION. If something is on that list but it was not part of the work that was completed simply put a note in the "Macro Exclusions" portion of the form. Example: Power Washing is included as part of the Emergency Macro, if you didn't power wash, simply put " no power wash" under the Macro Exclusions section.
Can I add more than one Macro on the "Macro Form"?
Absolutely, you can add as many Macros as you want. This would be very useful on a loss where for example 4 rooms were completely torn out at 2 feet and 4 rooms were torn out at 2 feet but only interior walls (and not exterior walls). Simply enter the first Macro for the 4 rooms that were completely torn out at 2 feet, then select the "Add Macro" button to do a second Macro for the other 4 rooms that were torn out at 2 feet but interior walls only.
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Frequently Asked Questions